Help with Bed Cap Latch/Lock Cover

5172 Views 12 Replies 2 Participants Last post by Mr Mac, Nov 22, 2012

kmussack

Discussion Starter · Oct 18, 2012

I’m in a jam.
I’ve lost the black plastic snap on cover for the lock/latch on my bed cap.
My dealer has been no help and e-mails to Ford have referred me to my dealer.
Can anyone put me on the path to getting a replacement?
I don’t even know the actual manufacturer.
Thanks in advance.

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Mr Mac

· #2 · Oct 18, 2012 (Edited)

First off, welcome to the club from So. Illinois!

If I have it right, that bed cover was made by UnderCover and you can get parts from them directly.

Mac

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kmussack

Discussion Starter · #3 · Oct 18, 2012

No joy.....I called.

Undercover's latch/lock is different.

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Mr Mac

· #4 · Oct 19, 2012

I sent an email to a friend who works for Ford so we'll see what he says.

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Mr Mac

· #5 · Oct 22, 2012

Okay, have your dealer parts department look this one up for you.

KIT - LOADING COMPARTMENT COVER
Part #: 99501A42
Pack Qty: 1

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kmussack

Discussion Starter · #6 · Oct 22, 2012

First thing in the morning, I'm on it!!
I sure hope this is it.
Thanks,

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kmussack

Discussion Starter · #7 · Oct 23, 2012

Mr Mac said:
Okay, have your dealer parts department look this one up for you.

KIT - LOADING COMPARTMENT COVER
Part #: 99501A42
Pack Qty: 1

I checked with the Parts Department at my Ford dealer.
This is the part number for the whole bed cap assembly.
They can't even tell me who makes this assembly for Ford.
Thanks for the effort.

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kmussack

Discussion Starter · #8 · Oct 23, 2012

I was able to find the Ford Factory bed cover at this website:

http://accessories.ford.com/

This is the page that shows the cover nearly identical to mine:

http://accessories.ford.com/6-5-bed-dark-blue-pearl.html

Here’s a picture from the website:

By golly, that sure looks like the right item. The black plastic snap down cover for the latch-lock on the top surface of the bed cover near the back had a Ford Logo as I recall. I can’t see it in the picture.

The core of the part numbers XXXXX-99501A42-XXX for these covers is the same as mine but the prefix and suffix is different.

Sadly, this website provides no means to communicate with it other than to place orders (no contact us) choice.

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kmussack

Discussion Starter · #9 · Oct 24, 2012

Using Cut & Paste I sent a copy of the above post directly to Ford Customer Relations. Here's the response I just got:

Hi Kevin,

This is Jamie from Ford's Customer Relationship Center (CRC). I received your
email regarding your interest to purchase a tonneau cover for your 2010 Ford
F-150.

To directly assist you with your inquiry, we encourage you to contact your local
Ford dealership if you are interested in ordering specific accessories via the
website Ford Accessories website (http://accessories.ford.com/).

Please note that the Ford dealership that you specify will provide the final
price quote, including installation costs and taxes, and order the accessories
for you. For updates and information about your order once it is placed, we
recommend speaking with the dealership you specified on the order.

To locate your local Ford dealership’s contact information, please follow the
steps listed below:

> Go to www.Owner.Ford.com
> Select the "Service" tab
> Select "Locate a Dealer"
> Enter your zip code or locate dealer by name

Thank you for contacting Ford Motor Company.

Sincerely,
Jamie
Customer Relationship Center
Ford Motor Company

Do you think that Jamie even read my message or do you suppose it's a case of poor reading comprehension?

This kind of thing can really shake my brand loyalty.

In the standard response information I had to fill out to send this message I explained that my local dealer was unable to help me. This too seems to have been overlooked.

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Mr Mac

· #10 · Oct 24, 2012

That's their standard first response. Email them back and let them know you have already tried the dealer and that the part number you were given is wrong (the one I sent you) and really push the issue.

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kmussack

Discussion Starter · #11 · Oct 24, 2012

I did that immediately.......we'll see.

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kmussack

Discussion Starter · #12 · Nov 22, 2012

I finally got the replacement cap with the help of my local dealer and some prodding from corporate.

All set.

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Mr Mac

· #13 · Nov 22, 2012

So glad to hear you got it all straightened out!

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